We hope you love your new item(s), but in the case that you don’t, we want our customers to be completely satisfied! As long as your return meets the requirements, simply ship it back to us within 10 days of confirmed delivery to you for an online credit, or you can bring It back in store within 7 days of confirmed delivery to you for a credit!
We do not offer exchanges on returns for online items, only an online credit - once item(s) are received and approved, you will receive a gift card code to the email on your account in the amount of the items returned minus shipping costs & any discounts used. We are super fast at processing returns, so expect an email with your gift card code same/next business day after your package shows delivered to us - we want you to be able to find something else you love ASAP! :)
We offer store credit only, minus shipping costs– no refunds. Customer is responsible for shipping costs back to us.
if you have a change of heart & wish to completely cancel your order, you may only do so before the item(s) have shipped & a store credit will be issued, MINUS transaction fees as we do not get reimbursed on those. We do not refund for any reason.
- Due to how fast inventory moves & is everchanging, no more than 2 returns a MONTH will be accepted. If it is your 3rd return of the month, please post your items on our resale page.
- Facebook - Junk in the Trunk Boutique - RESALE GROUP
**WE ARE NOT RESPONSIBLE FOR SHIPPING ADDRESS ERRORS. PLEASE MAKE SURE ALL ADDRESSES ON YOUR ACCOUNT ARE CORRECT PRIOR TO PURCHASING.**
- We must receive items back in our hands within 10 days of confirmed delivery to you if you had the items shipped and are shipping them back.
- IF YOU CHOSE PICK UP IN STORE, YOU HAVE 7 DAYS FROM YOUR PICK UP NOTIFICATION DATE, NOT THE DATE YOU ACTUALLY PICK UP, TO RETURN. If you picked up the items in store but are wishing to return them through mail, the 7 day window also applies to you!
- If you had the item(s) shipped, but are returning in store instead of shipping back, the 7 day return window applies from the day the items were delivered to you. You may exchange for something different in store, however, if you wish to receive store credit the credit will be good for online only since the returned purchase was made online.
- You will receive store credit ONLY. Store credit will be offered in the form of a gift card sent via email. NO CASH/CARD RETURNS.
- All items must be returned in original condition – all tags MUST be attached, & items MUST be free from stains & smells – unworn & unwashed
ALL SALES FINAL on jewelry, clearance, leggings, bralettes, camis, lashes, accessories (caps, hats, purses, etc), seasonal merchandise & items discounted 25% or more.
- All packages come with tracking - Once tracking shows the package has been delivered we are no longer responsible for it - if you are in an area that has high theft, we recommend having packages sent to a PO Box as we are not reliable for stolen packages.
- We are not responsible for lost packages being sent back to us - we recommend you insure the package you are returning.
Damaged items must be messaged to our Facebook business page, Junk in the Trunk Boutique, within 72 hours of delivery - TAGS MUST BE ATTACHED, so check over your garments before removing.
Shoes must be returned in their original box, inside of a shipping box or mailer. Using the shoebox as the shipping method will not be accepted.
ANY ITEMS THAT DO NOT MEET THESE GUIDELINES WILL BE SENT BACK TO YOU – you will be sent an invoice for return shipping – if not paid within 5 days, the items will be donated to a charity of our choice
- If your items do not meet the requirements, or you’d rather not send back, you are free to post your items in our Facebook resale group, Junk in the Trunk Boutique – RESALE GROUP.